Ella answers your business line 24/7, puts callers through to the right person, and never drops a message.Ella picks up your business line 24/7. She helps the caller, routes the call to the right person, and never drops a message.
Set up in minutes. 14-day free trial.
Availability
24/7
Set up in
±10 min
Teammates
Unlimited
What Ella does
Nights, weekends, public holidays. No voicemail, no missed customers.
Ella knows your services, prices, and website, and keeps that knowledge current.
Callers are put through to the right teammate directly, based on your routing rules.
A caller who wants to book gets your booking link by SMS, mid-call.
Every call transcribed and summarised. Messages are emailed to the right person instantly.
Confirmations and reminders by SMS and email, in your business's name.
How it works
No installation, no call centre contract, no training period.
Sign up with your email and add your team: who handles what, and where calls should route.
Add your greeting and services, point her at your website. She reads it and keeps herself up to date.
Forward your existing line or take a new +27 number. She starts answering immediately.
Pricing
Every plan includes your own +27 number, call routing, messages, booking links, SMS confirmations, and your whole team. Cancel any time. Annual billing gets two months free.
Part-time
R1,250 /month
100 minutes a month, one call at a time
For solo practices and small workshops.
Full-time
Popular
R2,650 /month
300 minutes a month, two calls at once
For busy small businesses. Most popular.
Front desk
R4,950 /month
700 minutes a month, three calls at once
For teams that live on the phone.
From nineteen58
Ella is built by nineteen58, the South African team behind voice agents for some of the country's biggest enterprises. Millions of calls have shaped how our agents listen, speak, and handle the messy reality of a live phone line.
Ella takes that same technology and puts it within reach of every practice, workshop, and small business. Same engine, same care. Yours from R1,250 a month.
FAQ
Ella introduces herself honestly and sounds natural. Anyone who wants a person is transferred straight away.
Yes. Forward your current business line to Ella, or take a fresh +27 number.
Ella texts callers your booking link (Calendly, Cal.com, or any URL) so they book themselves online.
Every call, transcript, message, and booking lands in your dashboard. Your data stays yours.
She takes a full message, emails it to the right person, and confirms with the caller by SMS, so nothing is dropped.
Answered call time, rounded up per call. Plans include 100, 300, or 700 minutes a month; beyond that it's R8 per minute.
Yes. Greeting, tone, services, prices, and FAQs are all editable and take effect immediately.